Guangzhou Tongyang Intelligent Equipment Co., Ltd. is a manufacturer specializing in R&D and production of filling machines, capping machines , labeling machines, and entire production line machinery. The company has its own production workshop, design team and sales department. It is an automation technology company that independently designs, produces and sells products.

Tongyang has a professional service team and a complete service system. We attach great importance to the quality of product after-sales service and customer satisfaction has always been the principle we adhere to! 

one. pre-sale service

1. Listen to needs

Customers who are interested in purchasing our equipment can call us for consultation and provide detailed information to learn more about the specific equipment they need. Listen to customer needs, meet customer requirements, and provide customers with suitable products.

2. Tailor-made

Tailor-made mechanical equipment is designed according to customer needs.

3. Free product trial service

In order to see a more intuitive effect, customers can send samples, use standard prototypes or happen to have similar machinery. We can shoot videos and make purchases if you are satisfied with the results, truly achieving zero risk in purchasing.

two. Sales service

1. Instructions for use

Provide customers with corresponding product usage training and provide customers with engineering construction technical consultation. Product manual and video explanation demonstration.

2. Engineers come to teach

After purchasing the product, our company will arrange engineers to go to your company for installation, debugging, and operation training to ensure that the machine is operating normally and that the workers are skilled in operating the labeling machine.

three. After-sales service

1. Warranty period

All products sold by Tongyang come with one-year warranty and lifetime maintenance. Free door-to-door maintenance during the warranty period (except for malfunctions or damage caused by human factors or irresistible natural phenomena)

2.Troubleshooting

Customers can consult relevant technical issues through the after-sales phone, and provide guidance through the phone to clarify the solution; after receiving equipment failure, we will go to the site to solve the problem within three working days.

3. In order to ensure service quality and provide customers with satisfactory services, the company has established a service supervision agency, with the manager in charge of sales and service taking full responsibility. The service supervision agency conducts comprehensive assessments on the service quality and technical level of service engineers on a regular and irregular basis, and submits the assessment results to relevant departments as the main basis for assessing engineers' work performance.