Guangzhou TransOcean Advanced Equipment Co., Ltd is a professional R & D and production of filling machine, capping machine, labeling machine, the whole production line machinery manufacturer. The company has its own production workshop, design team and sales department, is an automation technology company with independent design, production and sales.

TransOcean has a professional service team and a perfect service system. Attach importance to the quality of after-sales service, customer satisfaction has always been our principle!

one. Pre-sale service
1. Listen to customer needs.
Customers who intend to buy our equipment can call for consultation, provide detailed information, and have a detailed understanding of the specific equipment they need. Listen to customer needs, to meet customer requirements, to give customers suggestions to meet the product.
2. tailor-made.
According to the needs of customers, tailor-made mechanical equipment design.
3. Free product trial service
In order to see a more intuitive result, customers can send samples, using a standard prototype or just happen to have similar machinery. We can shoot videos, watch the effect is satisfied and then purchase, truly achieve zero risk procurement.

two. In-sale service
1. Use instructions
To provide customers with the corresponding product use training, to provide customers with engineering construction technical consultation. Product manuals and video presentations.
2. On-site teaching of engineers
Purchase products, we will arrange engineers to your company to install, debug, and operation training, to ensure that the machine runs normally, workers skilled operation of the labeling machine.

Three. After-sales service
1. Warranty period
TransOcean sells all products with a one-year warranty and lifetime maintenance. Free on-site maintenance during the warranty period (except for failure or damage caused by human factors or irresistible natural phenomena)
2. Troubleshoot the fault
Customers can consult technical problems through the after-sales telephone, and through the telephone guidance, clear solutions; After receiving the equipment failure, go to the site within three working days to solve the problem.
3. In order to ensure the quality of service and provide customers with satisfactory service, the company has set up a service supervision organization, which is fully responsible for the manager in charge of service sales. Service supervision institutions regularly and irregularly conduct comprehensive evaluation of service quality and technical level of service engineers, and submit the evaluation results to relevant departments as the main basis for evaluating the work performance of engineers.